FAQ
Can I use Multiple Devices?
No. When working on your portfolio, please ensure it is only open in one tab or on one device.
If you open multiple times across multiple devices/tabs a duplication error may occur and potentially loss of information. To avoid this log out before closing after each use. It can take up to 30 minutes for the system to recognise you have logged out of a device so please bear this in mind.
I have completed the wrong section, what do I do?
Unfortunately if you or/and your externals have filled in content but it is in the wrong section, there is not an easy way to copy or transfer things across to the correct section. The work will have to be redone/copied across manaully.
- If you fill in the wrong section copy (Ctrl+C) your content and paste (Ctrl+V) it into the correct section. You can overwrite your section when you do need to use the incorrectly filled part.
- If you notice your assessor has input feedback into the incorrect section the external will need to copy and paste the information into the correct section and redo any checkboxes in the correct section. They will also need to delete the incorrectly filled sections. Guidance on this can be found in the External HELP guide, specifically Deleting Feedback.
My Assessor/Supervisor cannot access my Portfolio?
For assessors and supervisors to access your Portfolio you need to share it with them correctly. Please refer to How to share your Portfolio earlier in this page.
I cannot share my Portfolio with my External
To share your Portfolio, your External needs to have a University of Huddersfield PebblePad account.
If you get the message “No external user was found with that email address” when you try and add your external, check the email address is correct and spelt correctly.
If it is spelt correctly and still cannot be found, contact LTA@hud.ac.uk and provide your externals first and last name, their email address and CC them into the email and we can then create a UoH PebblePad account for them or check if they already have one.
Cannot see my Externals feedback?
If you are unable to see your Externals feedback, please check with them that they have released their feedback.
To do this please get them to go to the PebblePad HELP for Externals guide and specifically look at the section Saving and Releasing Feedback.
Nothing here helps me
If none of the help found in this document can support your issue, please contact LTA@hud.ac.uk.
